Home Cloudpedia What is Customer Relationship Management (CRM)?

What is Customer Relationship Management (CRM)?


Customer Relationship Management (CRM) applications allow a business to manage relationships with current and future customers by providing the business with tools to manage sales, customer service, and technical support roles. SaaS CRM applications, such as Salesforce.com, are very popular.

Suggested Reads:

AWS Opens Its Marketplace And Data Exchange For Australian Vendors

IBM and Infosys alliance: A win-win situation for both

Why you need to be a certified MSP (Managed Service Provider)?

Why are traditional data warehouses on the verge of extinction?

Cloud Evangelist
Cloud Evangelist
Cloud Evangelists are CMI's in house ambassadors for the entire Cloud ecosystem. They are responsible for propagating the doctrine of cloud computing and help community members make informed decisions.


Cloud Management