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Microsoft Wins five-year Contract with Coca-Cola to Provide Business Software


On Monday, the Coca-Cola Company announced a five-year deal with Microsoft to streamline its business operations in Microsoft Cloud and provide rich new digital experiences that offer innovative solutions. To modernize how the company engages with employees and customers. Through this agreement, companies will use the capabilities of Microsoft Azure, Dynamics 365, and Microsoft 365. These solutions enable Coca-Cola to gain new insights from data across the company and enable and deliver a 360-degree view of the business.

The Atlanta-based beverage company has previously used cloud technology and business software from companies, including Amazon and Salesforce. The financial terms have not been disclosed, and the companies have not spoken extensively about Coca-Cola’s plans to move away from other technology providers.

Step-Change their Employee Experience

Barry Simpson, senior vice president and chief information and integrated services officer of The Coca-Cola Company, said, “At The Coca-Cola Company, innovation and growth are key pillars of our business. This partnership with Microsoft allows us to step-change our employee experience by replacing previously disparate and fragmented systems. These platforms allow us to deliver relevant, personalized experiences as we network our organization.”

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“Coca-Cola is a pioneer and forward-thinking leader in its industry,” said Judson Althoff, executive vice president, Worldwide Commercial Business, Microsoft. “Today, the company is taking its digital innovation a step further, leveraging Dynamics 365, Microsoft 365 and Azure to better connect people and opportunities through breakthrough productivity and powerful information management that will drive continued business success over the next decade.”

Building to empower employees with a network to access information and support, the company has expanded beyond the chat interface and designed a compelling and comprehensive app-based experience available on employee mobile devices. Coca-Cola is deploying Dynamics 365 Customer Service, Power Platform, and Microsoft teams to all its employees, enhancing productivity with advanced security running on Azure and Microsoft 365 cloud services.

Once adopted, the new Dynamics 365 AI-powered insights and real-time dashboards allow call center managers to track performance metrics for overall employee satisfaction scores, and call headlines benefit from real-time insights. These investments will enable Coca-Cola to access the latest innovations in its Dynamics 365 Applications portfolio, expand its capabilities to deliver a true 360-degree customer and business vision, provide insight into the process, and drive employee decision-making.

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Coca-Cola is also rolling out Microsoft 365 and Microsoft teams worldwide, with a single focus for employees to connect and collaborate on chat, calling, meetings, and documents. As a result of the COVID-19 epidemic, Coca-Cola has been upgrading Microsoft’s collaborative technologies to support the increased demand for a remote workforce. These technologies enable Coca-Cola to hold multiple internal meetings globally, regionally, and locally. With Global Shelter Orders, on April 21, 2020, the company held a Virtual Quarterly Revenue Townhall meeting with employees using Microsoft 365 Live Events, which provide a broad spectrum of “broadcast-style” video presentations for massive strength, both live and on-demand.

Akarshan Narang
Akarshan Narang
Covering the world of Cloud at CMI.


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