Gartner released the Magic Quadrant 2020 for Public Cloud Infrastructure Professionals and Managed Service Providers (MSPs) in the first week of May. The 50-page report describes the sales presence, target customers, strengths, and cautions of all all 20 MSPs. Further, it also categorized each of one them as Leaders, Challengers, Visionaries, and Niche Players. The list of the providers (in alphabetical order): Accenture, Atos, Bespin Global, Capgemini, CenturyLink, Cognizant, Deloitte, DXC Technology, Fujitsu, HCL Technologies, Infosys, Logicworks, Nordcloud, NTT Data, Progressive Infotech, Rackspace, Smartronix, Taos, Tata Consultancy Services, and Wipro.
It is not every day that one gets an impartial view of the MSP landscape from a trusted source. Gartner concluded the report with a uniform set of evaluation criteria, so the vendors can be easily compared. The report can be seen as a complete neutral analysis of how each vendor aligns with Gartner’s criteria of completeness of vision and ability to execute.
CMI’s inhouse cloud evangelists read the complete report and compiled key takeaways:
What has changed?
The annual publication of Magic Quadrant (MQ) by Gartner always attracts attention as it is backed up by exclusive research methodologies. So, the inclusion in Magic Quadrant proves to be very important for the organizations planning to make a mark or even become leaders in their domain .
Take a look at what has changed in Magic Quadrant Public Cloud Infrastructure Professionals and Managed Service Providers 2020 as compared to 2019:
Gartner mentioned ten leaders in this year’s MQ: Deloitte, Wipro, Accenture, Rackspace, Smartronix, Cognizant, Capgemini, Tata Consultancy Services, Logicworks, and Bespin Global. The last five are new entries as Leaders. The Leaders’ quadrant represents half of the providers evaluated by Gartner.
This year the leaders’ baton was borne by Deloitte, which entered the public cloud MSP space via key acquisitions in 2017 and 2018. Deloitte has strongly focuses on cybersecurity and cyber risk, and the customers get a long list of services facilitated by its cloud management platform OpenCloud.
India-based cloud service provider Wipro emerged as one of the best providers that not only provides smooth services but also consulting. Wipro’s Cloud Management Platform (CMP) currently supports AWS, Microsoft Azure, and Google Cloud, and the company is planning to strengthen its capabilities for Oracle.
Accenture also continues to grow its customers and constantly secures a very good position in the market. After acquiring Cirruseo, the provider significantly improved its Google Cloud capabilities and offerings.
Over the past few years, Capgemini has invested in tooling and intellectual property to provide enhanced management and operational support for global customer environments.
Cognizant focused on large enterprises and continues to deliver its third-party cloud management and IT modernization capabilities.
Rackspace’s service portfolio includes only four of the six major cloud providers but its acquisition of Onica last year led to a stronghold over its customer base.
With a focus on training the staff on leading public cloud platforms, TCS’s (Tata Consultancy Services) current strategy indicates that the vendor is looking beyond MSP needs.
Although it focuses on just two cloud providers, Amazon Web Services and Microsoft Azure, Logicworks has solid MSP capabilities. Logicworks’ biggest strength sole focus on cloud managed services.
Smartronix has a long history of managing public cloud resources that makes them the first choice among various well-know names ensuring security and regulatory compliance.
The final name in the leaders list, Bespin Global takes full advantage of the hyper-scale platforms’ cloud-native capabilities, including PaaS services, to effect business transformation. Bespin Global has a strong presence in China and recently expanded to the Middle East.
Gartner lists three challengers: DXC Technology, Nordcloud, and NTT Data. Among these three, the last two are new entries.
Nordcloud mainly focuses on the European market and has been successful in getting a stronghold over public cloud users there. The company has ideas to expand to other global markets and continually increase the number of Google Cloud certified employees.
DXC Technology has a strong portfolio when it comes to migration and its experience of traditional legacy applications. As compared to other service providers, DXC Technology’s public cloud offerings do not have a wide spectrum.
One of the new entries, the Japan-based NTT Data delivers a wide range of MSP use cases. Gartner cited NTT Data’s lack of standout innovation that is expected of a Leader in this MQ. However, the company appears to be strongly moving forward after its acquisition of Flux7 in January 2020.
HCL Technologies is the sole visionary in this report. From an overall solution point of view, HCL Technologies’ toolset is a mix of many different tools. HCL services all the top cloud providers except Alibaba Cloud. HCL Technologies’ Cloud-Native Labs approach showcases company’s vision and continuous efforts to become a mainstream part of many projects.
Gartner included six Niche Players in this year’s MQ – Atos, CenturyLink, Infosys, Taos, Progressive Infotech, and Fujitsu. The last three are new entries.
Taos has a strong background in delivering highly customized professional and managed cloud services. So, despite being a small vendor with sales presence only in North America, Taos made it to MQ 2020 as a niche player.
Progressive Infotech is a new entry in this year’s MQ 2020. Progressive’s cost-effective pricing model, mature quality management, governance frameworks, and in-house developed cloud management platform (CMP) – Centilytics, has placed them on the global map of managed service providers. Progressive Infotech’s service model offers value-for-money services with simple and straightforward SLAs, as well as service options.
Infosys appears to be on the back foot when it comes to focusing on basic managed cloud services as compared to other vendors. Although it has expanded its support to GCP and Oracle, its services are still concentrated on AWS and Azure.
Japanese vendor Fujistu has a spectrum of IT service portfolio and has scaled up its MSP offerings since 2018. However, the provider did not strategize to invest in its managed cloud business.
Atos was also mentioned as a Niche Player in last year’s Magic Quadrant (MQ). In order to boost its business and prosper its relationship with Google Cloud, Atos acquired Maven Wave, which is a Google Cloud-focused managed service provider. Atos has to yet become a certified Google Cloud MSP, but these efforts will help them to achieve the same soon.
CenturyLink has been in the cloud MSP business for many years and has been slow to gain recognition. CenturyLink’s ElasticBox acquisition has showcased its efforts to expand its cloud business. Its MSP business is categorized as a hybrid hoster with a large telecommunications service company.
The enlisted providers, whether in Leader, Challenger, Visionary, or even Niche Player category, are continuously shaping the new age MSP landscape while shattering the traditional ways of doing it. Some of the providers have developed an in-house cloud management platform (CMP) to go beyond the MSP needs. As the competition becomes fierce, customers can expect many improved services that too from a wide set of providers.
**Contact Gartner to access full research.