Gartner released the Magic Quadrant 2020 for Public Cloud Infrastructure Professionals and Managed Service Providers in the first week of May. The 50-page report describes vehemently all the 20 MSPs’ sales presence, target customers, strengths, cautions, and categorized each of them as Leaders, Challengers, Visionaries, and Niche Players. The list of the providers (in alphabetical order): Accenture, Atos, Bespin Global, Capgemini, CenturyLink, Cognizant, Deloitte, DXC Technology, Fujitsu, HCL Technologies, Infosys, Logicworks, Nordcloud, NTT Data, Progressive Infotech, Rackspace, Smartronix, Taos, Tata Consultancy Services, and Wipro.
It’s not every day that you get an impartial view of the MSP landscape from a trusted source. Gartner concluded the report with a uniform set of evaluation criteria, so you can easily compare vendors. You can see the report as a complete neutral analysis of how each vendor aligns with Gartner’s criteria on completeness of vision and ability to execute.
CMI’s inhouse cloud evangelists read the complete report and pulled out the key takeaways:
The annual publication of Magic Quadrant by Gartner always garners attention as backed up by exclusive research methodologies. So, the organizations planning to make a mark in their domain or even become leaders, the inclusion in Magic Quadrant for them tends to be worthy enough to prove that.
Take a look at what has changed in Magic Quadrant Public Cloud Infrastructure Professionals and Managed Service Providers 2020 as compared to 2019:
Gartner mentioned ten leaders in this year’s MQ: Deloitte, Wipro, Accenture, Rackspace, Smartronix, Cognizant, Capgemini, Tata Consultancy Services, Logicworks, and Bespin Global. The last five are the new entries as Leaders. The Leaders’ quadrant represented half of the providers evaluated by Gartner.
This year the among the leaders the baton was handed over to Deloitte, which entered the public cloud MSP space via key acquisitions in 2017 and 2018. Deloitte has a strong focus on cybersecurity and cyber risk and the customers are equipped with a long list of services facilitated by its cloud management platform OpenCloud.
India-based cloud service provider Wipro emerges as one of the best providers which not only provides frictionless services but also consulting. Wipro’s CMP currently supports AWS, Microsoft, Azure, Google Cloud, and the company is planning to strengthen its capabilities for Oracle soon.
Accenture also continues to grow its customers and constantly secures a very good position in the market. After acquiring Cirruseo, the provider significantly improved its Google Cloud capabilities and offerings.
Over the past few years, Capgemini has invested in tooling and intellectual property to provide enhanced management and operational support for global customer environments.
Cognizant kept its focus on large enterprises and continues to deliver its third-party cloud management and IT modernization capabilities.
Rackspace’s service portfolio includes only four of the six major cloud providers but its acquisition of Onica last year led the stronghold of its customer base.
With a focus on training the staff on leading public cloud platforms, TCS’s (Tata Consultancy Services) current strategy indicates that the vendor is looking to beyond MSP needs.
Even after focusing just on two cloud providers, Amazon Web Services and Microsoft Azure, Logicworks has solid MSP capabilities. Logicworks’ biggest strength is to solely focus on cloud managed services.
Smartronix has a long history of managing public cloud resources which puts them as the first choice among various well-know names who has security and regulatory compliance.
The final name in the leaders list, Bespin Global takes full advantage of the hyper-scale platforms’ cloud-native capabilities, including PaaS services, to effect business transformation. Bespin Global has a strong presence in China and currently expanded to the Middle East.
Gartner lists three challengers: DXC Technology, Nordcloud, and NTT Data, out of these three the last two are the new entries.
Nordcloud has a key focus on the European market and got successful in getting a stronghold of public cloud users there. The company has strategized to expand in global markets and continually expand the number of employees which are Google Cloud certified.
DXC Technology has a strong portfolio when it comes to migration added with its experience of traditional legacy applications. As compared to other service providers, DXC Technology’s public cloud offerings do not have a wide spectrum.
One of the new entries, the Japan-based NTT Data delivers a wide range of MSP use cases. Gartner cited that NTT Data’s lack of standout innovation that would be expected of a Leader in this MQ, but the company seems to move forward strongly after its acquisition of Flux7 in January 2020.
HCL Technologies is the sole visionary cited in the report. From an overall solution point of view, HCL Technologies’ toolset is a mix of many different tools. HCL services all the top cloud providers except Alibaba Cloud. HCL Technologies’ Cloud-Native Labs approach showcase the company’s vision and continuous efforts to make it a mainstream part of many projects.
Gartner included six Niche Players in this year’s MQ – Atos, CenturyLink, Infosys, Taos, Progressive Infotech, and Fujitsu. The last three are the new entries.
Taos has a strong background in delivering highly customized professional and managed cloud services. So, even being a small vendor and despite having sales presence only in North America, Taos made it to MQ 2020 as a niche player.
Progressive Infotech is a new entry in this year’s MQ 2020. Progressive’s cost-effective pricing model, mature quality management, governance frameworks, and in-house developed cloud management platform (CMP) – Centilytics, has put them on the global map of the managed service providers. Progressive Infotech’s service model offers value-for-money services with simple, straightforward SLAs and service options.
Infosys seems to be on the back foot when it comes to focusing on basic managed cloud services as compared to other vendors and still its services are concentrated on AWS and Azure, even though it has expanded its support to GCP and Oracle.
Japanese vendor Fujistu has a spectrum of IT service portfolio and has scaled up its MSP offerings since 2018. But the provider did not strategize to invest in its managed cloud business.
Atos was also mentioned as a Niche Player in last year’s Magic Quadrant (MQ). To boost its business and prosper its relationship with Google Cloud, Atos acquired Maven Wave which is a Google Cloud-focused managed service provider. Atos still has yet to become a certified Google Cloud MSP, but these efforts will soon help them to achieve the same.
CenturyLink has been in the cloud MSP business for many years and has been slow to attain recognition. CenturyLink’s ElasticBox acquisition has showcased its efforts to expand cloud business. Its MSP business is categorized as a hybrid hoster with a large telecommunications service company.
The enlisted providers are it Leader, Challenger, Visionary, or even Niche Player, are continuously shaping the new age MSP landscape shattering the traditional ways of doing it. Some of the providers have developed an in-house cloud management platform (CMP) to go beyond the MSP needs. As the competition getting fierce, customers can expect many improved services that too from a wide set of providers.
**Contact Gartner to access full research.